Privacy Policy
The Privacy Act 1988 requires entities bound by the Australian Privacy Principles to have a privacy policy. This following document sets forth the Privacy Policy for the VET Development Centre Ltd (`VDC` `us` or `we`). VDC is committed to providing you with the best possible customer service experience. VDC is bound by the Australian Privacy Principles which sets out a number of principles concerning the privacy of individuals.
The specific legal obligations of VDC when collecting and handling your personal information are outlined in the Privacy Act 1988 and in particular in the Australian Privacy Principles found in that Act. We respect the privacy of your personal information and treat it in accordance with this statement. If you have any concerns or would like to access your personal information that we hold, please contact:
Privacy Policy Officer
VET Development Centre Ltd
Level 8, 379 Collins Street
MELBOURNE VIC 3000
P: 1300 917 150
E: info@vdc.edu.au
Collection of your personal information
When we refer to personal information we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit information. At all times we try to only collect the information we need for the particular function or activity we are carrying out.
There are many aspects of the site which can be viewed without providing personal information, however, for access to future VDC programs and events you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Use of your personal information
VDC's main purposes for collecting, holding, using and disclosing personal information are the following:
- To facilitate event enrolments;
- Transactions including for the payment of services and VDC's materials;
- Venue hire;
- Measure consumer interest in VDC's services ; and
- Marketing and promotional purposes including to inform you of other VDC's products and services, publications and generally promote events and other services.
You may provide personal information to us to receive information about products or services offered through this website, to purchase such products and services, to receive newsletters or become enrolled in events. This personal information may include details such as your name, age, gender, contact information, products and services you are interested in or require more information about.
We require some of this information to provide services to you, as indicated by mandatory fields on some forms. For non-mandatory fields, the choice of how much information you provide to us is yours. We seek this information to process your request for information and provide that information to you, to improve the quality of our products and services and to assist you to determine which products and services best meet your needs.
Collecting through our websites
We may also collect and store information about your visit to this website, including:
- the name of the domain from which you accessed the internet;
- the date and time you accessed the website;
- the browser type, version and language, operating system used to access the website;
- the internet address of the website from which you linked directly to the website; and
- the pages you accessed while visiting the website
This information does not in itself identify individuals and is used to measure the number of visitors to the website and how it was navigated. This information assists us to make the website more useful to you.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Sharing of your personal information
We may occasionally hire other contractors to provide services on our behalf, including but not limited to handling or processing transactions or delivery of programs. Those individuals or organisations will be permitted to obtain only the personal information they need to deliver our service. VDC takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
How we use your personal information
We may use your personal information to deliver services you have requested (for example, enrolling in an event).
We may also use your personal information to send you periodic mailings containing information on new services and upcoming events that may interest you. If at any stage you decide that you do not wish to receive such material, please let us know by following the Opt-Out procedure below and we will ensure that your name is removed from our contact list.
Opt-Out procedure
In each direct marketing or promotional communication with you, we will advise you how to notify us if you do not wish to receive any further communications from us. If our correspondence is in the form of an e-mail, we will attach simple instructions on how you can unsubscribe from our mailing list. In any event you can opt-out from receiving marketing or promotional material from us by emailing us at info@vdc.edu.au or by contacting us by mail or telephone and asking to be removed from our mailing list.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. VDC reserves the right to charge a fee for our actual costs of retrieving and supplying the information to you, including staff costs in locating and retrieving the personal information, staff costs in reproducing and send the personal information, costs of postage etc.
